Preparing for an Appointment at UPMC in central Pa.

Good medical care begins with good communication. The more engaged you are in your own health the better your health care . Get the most out of your doctor’s appointment by doing some preparation ahead of time.

Before Your Appointment

• If this is your first appointment, verify with the front office staff that the practice accepts your insurance.
• When making the appointment provide a few details about your health concern so that a proper length of time can be scheduled.
• If it is your first visit gather information about diseases that run in your family.
• Make a list of your current and past health problems, prior surgeries and hospitalizations.
• Make a list of the medications you are taking (or bring in the bottles) including the amount and frequency for each prescription. Include over-the-counter drugs, as well as herbs, supplements and vitamins.
• Consider bringing a friend or relative to the appointment to make notes and help you remember details of what you discussed with your doctor.
• Make notes about your symptoms or health concerns ahead of time so you remember them at your appointment.

What to Bring to Your Appointment

• Your insurance card(s)
• Your medication list
• Your list of hospitalizations and medical history
• Notes about your health concerns

During Your Appointment

• Explain your symptoms or health concerns.
• Discuss your relevant health history, and the list of medications that you take.
• Don’t hold back information and don’t be embarrassed. Your physician has heard it all.
• Don't forget about your emotional health; it influences your physical health.
• Your health is worth your physician’s time. Repeat what the physician has told you to be sure you understand. Ask for clarification if needed.

Before Leaving Your Appointment

• Don’t leave until you fully understand your next steps and/or your recommended treatment plan.
• Find out if and when you should return for another visit. Schedule a follow-up appointment if necessary.
• Ask if you need to watch for certain warning signs for your condition, ask when you should be concerned and at what point you need to call in.
• If you received a new prescription make sure you understand how to take the medicine.
• Ask how to reach the doctor if you have questions or concerns. By email? By phone? By text? What hours are best? How soon can you expect a response?
• Don't leave if you are uncertain about your diagnosis or treatment plan.

Need help finding a doctor?

If you would like to make an appointment with one of our Primary Care physicians or specialists contact the UPMC Phone Line at 717-231-8900 or pn_corpcontactcenter@upmc.edu and one of our customer service representatives would be happy to assist you.