Alexander Spring FamilyCare is a full-service family medicine practice offering a complete spectrum of care for people of all ages. We are committed to providing you with quality, compassionate care.
Carlisle, PA 17015 Get Directions
Our goal is to provide you and your loved ones with quality care and service. That’s why our friendly staff works to minimize paperwork and increase conveniences. Below is a list of online resources to prepare for your visit to our practice.
Bring your insurance cards to all of your office visits. Failure to do so or insurances that cannot be verified at the time of service may result in your appointment being rescheduled. Please note, prior to the visit it is the patient’s responsibility to verify that Bent Creek Family Medicine is participating with their health plan, that the correct Primary Care Physician/Group in on their card and verify that the insurance is active.
We currently participate with most major insurances.
When do the extended office hours policy go into effect?
Our Medical Group is dedicated to seeing patients whenever they need us. Often these visits occur 5 p.m. and after on weekdays and weekends. To ensure medical staff is available to treat all who need appropriate medical care, patients may be required to pay a minimal charge for services provided outside normal office hours. This new fee is in addition to your regular office visit copay. Our medical team remains committed to delivering the highest quality care to patients in a timely, convenient manner.
Alexander Spring FamilyCare offers complete care for patients of all ages- from infants to seniors. We manage the health of your entire family and provide preventive and diagnostic care for both acute and chronic illnesses, to help all members of your family achieve and maintain good health.
Our services include:
- Wellness and preventative care
- Dermatology services
- Skin cancer screening
- Skin lesion and skin cancer surgical excisions
- Laceration repair
- Acne, rosacea and eczema treatments
- Diagnoses and disease management for pulmonary, cardiac, endocrine, gastrointestinal, and orthopedic issues
- Gynecological and contraceptive services
- Blood analysis, cancer screenings and immunizations
- Emphasis on prevention treatment methods of nutrition and exercise
Q. What if I have a question about my bill?
A. Please call our billing office at 1(877) -848-1457.
Q. What happens if I cannot make my appointment?
A. Bent Creek Family Medicine considers a "no-show" to be any time a patient does not present for a scheduled appointment but also does not call to cancel or reschedule that appointment at least 4 hours in advance. Any time a patient is a "no-show" for an appointment, a $25 fee will be charged to your account.
Q. Is there a fee to have forms completed by my physician?
A. If you are have an appointment that involves the completion of a form (i.e. work physical, sports physical, DMV exam, etc.) and present the forms at your appointment, there will not be a fee for completion of those forms. If forms are dropped off at the office for completion there will be a fee, which will range from $15 to $25.
Q. What if I'm not feeling well after office hours, or over the weekend?
A. The physicians at Bent Creek Family Medicine and Boiling Springs Family Medicine work together on a rotating call schedule to ensure that a provider is always available to help you with your medical needs. The office after hour message will direct you to contact the CRMC operator at (717) 249-1212, and she will contact the provider on call.
Q. What if I feel my medication(s) are not working correctly for me?
A. Please contact the office to set up an appointment to discuss the reasons you feel that your medication might need to be changed or isn't working for you like you thought it would. Your physician needs to see you so he or she can make the best informed decision on what steps to take.
Q. Can I get a work excuse when I wasn't seen for my condition?
A. The only time a work excuse can be written is after you have been seen by your physician for the condition that is causing you to miss work.
Q. With what hospital is Bent Creek Family Medicine affiliated?
A. Dr. Laurel Bailey is a member of the medical staff at:
Carlisle Regional Medical Center
361 Alexander Spring Road
Carlisle, Pennsylvania 17015
Phone: (717) 249-1212
Q. What services does Bent Creek Family Medicine offer?
A. As a family physician, Dr. Bailey provides a wide range of medical services to keep you and your family healthy. For more information, please visit our services page.
Q. What can I expect at my physical exam appointment?
A. A yearly physical exam is different from a routine follow up, sick visit, pap smear or pelvic exam. A physical exam has a specific diagnosis and procedure code that tells your insurance company that you had a physical.
If something is discussed or brought to the physician’s attention that is outside the realm of the physical examination, it may be necessary to bill your insurance a separate diagnosis and procedure code, which would also require a payment of your copay. Your doctor may feel that you need a separate appointment to go over in detail any issues you want to discuss outside the realm of the physical exam. That way your physician will be able to spend the necessary time needed to ensure your physical exam is complete.