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Medical Records

For New Users

If you are a NEW USER you must establish an account first.

Follow the instructions below

How to Obtain Your Medical Records Online

Please note that only selected records are published to this secure portal. If you need your complete record from PinnacleHealth please contact the Health Information Department at either Harrisburg Hospital or Community General Hospital.

Please follow these four steps.

  1. Go to the Health Information Department at Harrisburg Hospital or Community General Hospital. Hours of operation are: Monday through Friday 8 a.m. – 4 p.m. for both Harrisburg Hospital and Community General Osteopathic Hospital. For directions to the facility please click on the Hospital name listed below.
  • Harrisburg Hospital – Once in the Harrisburg Hospital Lobby head straight down to the end of the hallway towards the blue bank of Elevators. Take the blue bank elevators to the basement, turn right and go to the Health information window on your left.
  • Community General Hospital – Once at the facility go to the front desk in the main lobby and ask to be directed to the Health Information Department on the first floor.
The following sites are also accepting registrations:
You can also sign up for your medical records account at any of the PinnacleHealth Outpatient Laboratory Draw Sites.
  1. Provide:
  • A Government issued Photo ID such as a Drivers License, Passport, Military ID, etc.
  • Your personal email address.
  1. You will be given a user validation code and an e-mail will be sent to the account you provided.
  1. Open the e-mail. Click on the link. Enter the user validation code where requested and choose an appropriate user name and password.
If you need to contact the Health Information departments please call: Harrisburg Hospital (717) 782-3293, Community General  Hospital  (717) 657-7258.


*Please note lab results are only viewable if they were done at a PinnacleHealth Facility.