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Visiting Hours

Visiting Hours

Visiting Hours

At PinnacleHealth we welcome visitors. Our visiting hours have been established to ensure that all our patients have adequate time designated for rest and recovery. Exceptions to these hours or additional restrictions may occur depending on a patient's condition and location.

Hours and restrictions vary by unit.

Adult Inpatient/ICU Units
9 a.m. – 9 p.m.

  • Children under 12 years are not recommended for the safety of patients and child. Exceptions can be made by the nursing supervisor, nurse manager or charge nurse.
  • Children under 12 must be accompanied by an adult

Neonatal Intensive Care Unit
9 a.m. – 9 p.m.

  • Parents or guardians may visit at any time
  • Visitors must be accompanied by a parent or guardian

Maternity Center 
9 a.m. – 9 p.m.

  • Mother’s key support person or baby’s father may visit at any time

9 a.m.– 9 p.m.

  • Parents or legal guardians may visit at any time
  • Rooming accommodations available for one parent or guardian

Hospice Patients
24-hour visitation

Overnight Visitation 
Overnight visitation will be allowed for adult patients in private rooms under the following circumstances:

  • Acute change in a patient’s condition
  • Patient is confused, disoriented and calmed by the presence of a support person
  • Patient is at end of life 
  • Patient has pre-existing care needs that are performed by a support person
  • Visitor must be 18 years old

Visitors who meet the criteria to visit overnight must register and receive approval to remain during Quiet Hours of 9 p.m. to 6 a.m.

Quiet Hours Visitation Approval Process
Friends and family who arrive and wish to visit between 9 p.m. and 6 a.m. must register at the Visitor Check-in on the first floor of the hospital, located in or near the Emergency Department.

At Visitor Check-in, visitors will be asked for their names and for the name of the patient they are visiting. Security will contact the appropriate charge nurse for the visit to be approved. If approved, the visitor(s) will be given a badge that must be visibly worn during the visit. Similar practices are standard at many hospitals.

If the nursing staff is aware of a visitor who is already onsite at 9 p.m. and falls under the exception guidelines listed above, they can provide a badge to the visitor. The visitor(s) does not need to go to Visitor Check-in.

How many visitors can I have at the same time?
In addition, PinnacleHealth is limiting the number of people visiting a patient at the same time during daytime visiting hours, 9 a.m.–9 p.m. Extraordinary circumstances are taken into consideration on a case-by-case basis.

  • Adult semi-private rooms - 2 visitors at a time 
  • Adult private rooms - 4 visitors at a time  
  • ICU, ER – 2 visitors a time
  • Pediatrics – Parents/legal guardian may visit at any time and 1 parent/legal guardian is permitted overnight. Other visitors are restricted to 3 at time from 9 a.m. to 9 p.m. 
  • Exceptions or additional restrictions depend on a patient’s condition and location.
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