Preparing to Visit a Patient

Preparing to Visit a Patient

Preparing to Visit a Patient

PinnacleHealth promotes a family-friendly environment. We believe that visitors are important to the healing process, and we encourage family and friends to visit.

We want to make sure you have everything you need to make your visit easy and convenient. Please take the time to review the information in this section. If you still have questions prior to your visit, please call the PHoneLine at (717) 231-8900, and one of our friendly customer service representatives will assist you in getting the answers you need.

Operating Room Patient Status

If your loved one is having a surgical procedure we have made it easy for you to track their status. Simply enter the Case ID here (link) to receive the most recent update.

To receive the Case ID, please contact the family member or person who brought the patient for surgery.

If you have difficulty using remote access, please have your Case ID available and call:

  • Community Campus (717) 657-7284
  • Harrisburg Campus (717) 782-3301
  • West Shore Hospital (717) 988-1168

Visiting Hours

Learn more about our visiting hours here.

Where should I park when I arrive at the hospital?

Harrisburg Hospital.
Visitors may park in the Brady Garage, which is located near the corner of Mary and Second Streets behind the Brady Medical Arts Building. Valet parking is also available for handicapped patients or visitors.

Community General Osteopathic Hospital.
Please park anywhere in our surface lots, except in specially designated areas. A shuttle service is available and pick-ups are identified by signage throughout the parking lot.

West Shore Hospital.
Please park anywhere in our surface lots, except in specially designated areas. A shuttle service is available and pick-ups are identified by signage throughout the parking lot.

You can find more detailed information on how to access our parking garages under each location in our Locations and Providers.

What is the hospital’s Code of Conduct for visitors?

For information pertaining to our Code of Conduct and visitor guidelines please see Code Of Conduct.

Can I stay overnight in the hospital room?

Patients with private rooms can have one overnight visitor with the permission of the nurse manager.

Can I visit a patient if I am sick?

If you have cold or flu-like symptoms, such as a fever, congestion, sneezing, cough, please do not visit patients in the hospital.

What motels or hotels are nearby if I need to stay in the area overnight?

There are several area hotels and motels near the hospital, which can be found in Lodging. When calling for reservations, be sure to mention that you will be receiving care at PinnacleHealth in order to receive a discount.

Is wifi access available while visiting a patient?

Yes. Click here for Wifi Instructions. 

How do I contact the gift shop?

  • Harrisburg Campus: (717) 782-5441
  • Community Campus: (717) 657-7407
  • West Shore Campus: (717) 791-2428
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