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Charity Care and Financial Assistance

Charity Care and Financial Assistance

Charity Care and Financial Assistance

PinnacleHealth provides charity care (free care) and financial help for people who can’t pay for the healthcare services they need. PinnacleHealth treats all patients with respect and dignity regardless of their ability to pay.

Charity care means free care. Patients can receive charity care if they have a family income below 250% of the Federal Poverty Level.

Financial assistance means receiving care at a discounted rate. Patients who are uninsured for a medically necessary service can receive financial help if they meet all three criteria:

  • No insurance coverage for the medically necessary services
  • Ineligible for governmental or other insurance coverage
  • Family income in excess of 250% (but not exceeding 400%) of the Federal Poverty Level
% of Federal Poverty Levels     Discount Category        Discount %
0% - 250% Charity Care 100%
251% - 300% Financial Assistance 80%
301%-400% Financial Assistance 60%

*the lowest percentage is greater than the aggregated discount of Medicare plus all private insurers

We will compare your income amounts to the Federal Poverty Levels. We will also review the total resources available to you. Charity care or financial assistance may not be offered to those patients with sufficient funds available to pay for their services if using those funds would not cause undue hardship.

Write to us or call us to apply. We will also send you the complete charity care and financial assistance policy:

  • Call us at (717)231-8989 or 1-877-499-3899 (toll-free)
  • Download the application here
  • Request a paper application by writing to us at:
    Attention: Financial Aid Representative
    PO Box 2353
    Harrisburg, PA 17105-2353

Financial counselors are available in person or by phone. They can answer questions or help you complete your application:

  • Harrisburg Hospital - Financial Counselor, 1st Floor Office #1 and Office #2
    (717) 782-5196 or (717) 782-3114
  •  Community General Osteopathic Hospital - Medical Sciences Pavilion, Financial Counselor Office, 1st Floor (717) 657-7117
  • West Shore Hospital - Financial Counselor, 1st Floor Office #4 (717) 988-1086

You must first apply and provide all documentation. We will notify you of our determination by phone or by letter within 30 days of receipt.

We can help you apply for Medical Assistance or insurance through You must apply for Medical Assistance or consider other options prior to being approved for charity care of financial assistance discounts.

Note: Except for individuals within 250% of the Federal Poverty Level, this policy does not apply to patients who are insured or underinsured. This policy does not provide free or discounted care to patients who have health insurance with deductibles or coinsurance.

Individual insurance mandates are part of the Affordable Care Act. The Medicaid program has been expanded. If you refuse or are unwilling to enroll in a subsidized insurance plan, it could impact the level of financial assistance provided through this policy.

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