Patient Billing Information
Patient Billing Information
At PinnacleHealth we want you to fully understand all the charges on your hospital bill. We are available to answer any question you may have, either online or on the phone at (717) 230-3717 for Hospital Bills and (717) 231-8989 for Physician Outpatient Services.
Contact us online if:
- You have a question about your hospital bill.
- You feel there is an error on your hospital bill.
- You want to give additional insurance information.
- You need financial assistance in paying for services.
In some cases, we may not be able to answer your questions immediately, but we will call back with an answer as soon as possible.
Understanding Your PinnacleHealth Bill
PinnacleHealth will bill your insurance on your behalf, but it is your responsibility to ensure the payment of your hospital bill.
Your bill from PinnacleHealth Hospitals will include charges for the following items:
Room and Board
These charges will reflect the cost of your room. Examples of room type include semi-private, private, intensive care or coronary. The room charge includes your nursing care, meals, laundry and housekeeping.
Includes the cost of medication, rehabilitation services, radiology services and all diagnostic testing.
Includes the cost of all supplies necessary to treat your condition.
PinnacleHealth does not bill you for services provided by your private physician, anesthesiologist or other independent medical professionals, including physicians and other specialists who interpret certain tests such as pathology results, X-rays and EKGs.
You will receive separate bills from these providers, and you should contact them if you have questions about their bills.
Copies of Your Bill
Please call a customer service representative at (717) 230-3717 for Hospital Bills and (717) 231-8989 for Physician Outpatient Services if you need a copy of your itemized PinnacleHealth bill, which will be sent to you at no charge.
If you need more than one copy of your itemized bill, there is a charge of $5 for each outpatient bill and $10 for each inpatient bill. The copy will be sent to you after the fee is paid.
Anyone who requires emergency services at PinnacleHealth hospitals will be treated regardless of his or her ability to pay.
Patients that do not have an urgent or emergency need for treatment will need to discuss a financial arrangement with a financial counselor prior to receiving services.
Patients with out-of-pocket financial responsibilities for deductibles, coinsurance and co-pays, may be asked for payment at time of service.
Based on eligibility, is offered through our Charity Care Policy.
If you have any questions about the estimated charges for treatment you require or you need to set up a payment plan, please contact our Customer Service area at (717) 230-3717 for Hospital Bills and (717) 231-8989 for Physician Outpatient Services. They will connect you with one of our Financial Counselors should their assistance be needed.
PinnacleHealth hospitals are committed to treating patients who have financial needs with the same dignity and consideration that is extended to all of its patients, consistent with the Mission of the PinnacleHealth System.