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Visitor FAQs

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Quick answers about policies, procedures and amenities at PinnacleHealth facilities. 

Q: What are the visiting hours at PinnacleHealth Hospitals?
 
Visiting hours are as follows:
Adult Inpatient/ICU Units: 6 a.m.-9 p.m.
Hospice Patients: 24 hour visitation
Maternity Center: Noon-8 p.m.
Neonatal Intensive Care Unit: Noon-8 p.m.
Pediatrics: Noon-8 p.m.
Acute Rehab: Noon-8 p.m.
 
For more detailed information on visiting hours and policies for specific departments, please visit our Visiting Hours page
 
Q: What is the hospital’s address and phone number?
 
Community Campus
4300 Londonderry Road
Harrisburg, PA 17109
(717) 652-3000
 
Fredricksen Outpatient Center
2015 Technology Parkway
Mechanicsburg, PA 17050
(717) 791-2400
 
Harrisburg Campus
111 South Front Street
Harrisburg, PA 17101
(717) 782-3131
 
Polyclinic Campus
2501 North Third Street
Harrisburg, PA 17110
(717) 782-4141
 
West Shore Campus
2015 Technology Parkway
Mechanicsburg, PA 17050
(717) 791-2400
 
 
 
Q: Where should I park when I arrive at the hospital?
 
Harrisburg Campus - Visitors may park in the Brady Garage, which is located near the corner of Mary and Second Streets behind the Brady Medical Arts Building.  Valet parking is also available for handicapped patients or visitors.
 
Community Campus - Please park anywhere in our surface lots, except in specially designated areas.  A shuttle service is available and pick-ups are identified by signage throughout the parking lot.

West Shore Campus - Please park anywhere in our surface lots, except in specially designated areas.  A shuttle service is available and pick-ups are identified by signage throughout the parking lot.
 
You can find more detailed information on how to access our parking garages under each location in our Locations and Directions section.
 
Q: How do I find out if  my loved one is out of  surgery?
Insert your Case ID into the box on the OR status page.
 
Q: How do I get a case ID?
The case ID number is given to the patient and family at the time of admission. To receive the Case ID, please contact the family member or person who brought the patient for surgery. 
 
Q: What is the Hospital’s code of conduct for visitors?
All information pertaining to our code of conduct and visitor guidelines can be found on our Code Of Conduct page
 
Q: Can I stay overnight in the hospital room?
Patients with private rooms can have one overnight visitor with the permission of the nurse manager.
 
Q: Can I visit a patient if I am sick?
If you have cold or flu-like symptoms, such as a fever, congestion, sneezing, cough, please do not visit patients in the hospital. 
 
Q: What motels or hotels are nearby if I need to stay in the area overnight?
There are several area hotels and motels near the hospital, which can be found on our Lodging page.  When calling for reservations, be sure to mention that you will be receiving care at PinnacleHealth in order to receive a discount.
 
Q: How do I contact the gift shop?
 
Harrisburg Campus: (717) 782-5441
Community Campus: (717) 657-7407
West Shore Campus: (717) 791-2428
 
You can also purchase a variety of gift shop items online at  www.pinnaclehealth.org/store.