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Day of Surgery

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Whether your surgery is outpatient or requires you to stay in the hospital, understanding what to expect will help make your surgical experience as smooth and stress free as possible.

Electronic Tracking System by RealView®

When you arrive in the pre-operative area, you will be assigned a badge. This badge is placed on your IV, or your chart if you do not receive an IV, and stays with you throughout your stay in the surgery areas. The tracking system allows our staff to identify your location at any time and provide updates to your friends and family. These updates are posted on the electronic message boards in our surgery waiting rooms, as well as kiosks in our hospital main lobby and cafeterias. Your friends and family simply watch for the number assigned to you on the boards and use a password with the kiosks. Surgery statuses are also available online and via text messages so you don't have to wait in the hospital if you need to be at work or home preparing for your loved one's recovery.

Community Campus

  • Follow the signs to the patient parking area. There is a shuttle that runs every 5-10 minutes to bring you to the hospital.
  • Enter the hospital building through the main entrance and unless you are instructed otherwise, please report to the surgical waiting room.
  • You will be directed to the Surgical Waiting Room.
  • To increase your comfort and protect your privacy, PinnacleHealth has installed the Q-matic system. There is a Q-matic ticket dispenser immediately inside the door to the Surgical Waiting Room. Please take two tickets and have a seat in the waiting room.
  • The receptionist will call you to her desk by using this number. This number will also be used to notify your family when they are able to join you in the pre-op area.
  • You may be asked to complete a form regarding your medical history and any medications you are taking.

Harrisburg Campus

  • Unless you are instructed otherwise, please report to the 3rd floor Surgical Waiting Room at your scheduled time by using the Public Elevator D, which is dark blue in color.
  • To increase your comfort and protect your privacy, PinnacleHealth has installed the Q-matic system. The Q-matic system resembles a computer screen/console. When you get off the elevator and turn right, you will see the Q-matic ticket dispenser in the elevator lobby. Type your name in the machine, and you will receive 2 tickets. Take these tickets into the waiting room, and the receptionist will call you to the window by number.
  • The receptionist will call you to her desk by using this number. This number will also be used to notify your family when they are able to join you throughout your surgical experience. Please limit the number of visitors you bring to the Pre-Op area. To protect the privacy of patients, visitors in the Pre-Op area will be limited to two per patient.
  • You may be asked to complete a form regarding your medical history and any medications you are presently taking.

West Shore Campus

  • Free Valet parking is available Monday-Friday, 6:30 a.m.-5 p.m.
  • Enter the hospital through the main entrance. Unless you are instructed otherwise, please report to the patient registration area on the first floor.
  • After completing your registration you will be directed to the Surgical Services Waiting Room on the second floor
  • Please sign in at the Reception Desk in the Surgical Services Waiting Room.
  • You may be asked to complete a form regarding your medical history and medications that you are taking.