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Patient FAQs

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Get quick answers to the most commonly asked questions about pre-admission, admission, hospital stays,  billing and payment for your hospital care. 

Q: What should I bring to the hospital?
Bring health insurance cards, medical history and list of medications, inhalers personal identification cards, bag or backpack to carry your personal items, protective containers for eyeglasses, contacts, dentures, wigs or prosthesis.
 
Q: Where can I have my preadmission testing done?
We make preadmission testing convenient and easy to do with laboratories at three locations in the area that offer scheduled and walk in appointments. Learn more>>
 
Q: Where do I go the day of surgery?
Your physician's office will have told you the time and location of your surgery.  
For locations and directions click here>>
 
Q:Where do I park?
There is parking available at both hospital campuses and our other facilities.
Learn more about available parking and valet service for each location>>
 
Q: What medications can I take and which should I avoid before surgery?
It is important to know what medications you should avoid and which you can continue taking.  Ask your doctor if you have any questions about a medication you are taking.
 
Q: Can I have visitors during my stay?
We welcome visitors during visiting hours. Learn more about  hours by department.
 
Q: Is there WiFi and cell service in the hospital?
There is cell service and free WiFi at all our locations.
 
Q: Who will help me with my discharge plans?
Your discharge planner is responsible for working with you and your family to create  your discharge plan. you will meet your discharge planner during your hospital stay.
 
Q; How can my family and friends find out about my surgical status?
You will be given a Case ID when you are admitted.  You family and friends can use that Case ID to check on your OR status.
 
Q: How do I pay my bill?
You can pay your bill online or by mail.  We accept payment from private insurance, Medicare and Medicaid and self-pay patients. 
 
Q; I got several bills from my hospital stay.  Do I pay them all?
Your hospital costs consist of bills from PinnacleHealth and from other providers such as your anesthesiologist or other providers. These bills must be paid separately.