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General Information

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Check Out Time and Procedure

Planning ahead for the day of discharge will make that day go as smoothly as possible for you. Making preparations for transportation and assistance the night before an anticipated discharge will allow you time to concentrate on your discharge instructions and final preparations for departure.
If you need assistance to arrange transport for special needs, ask your nurse to contact the Social Work and Discharge Planning Department. The person coming to transport you home may drive to the discharge area at the main entrance of the building. Patients are to be escorted to the main entrance by hospital staff or volunteers. 

Payment Arrangements

Anyone who requires emergency service at PinnacleHealth Hospitals will be treated, regardless of his/her ability to pay. However, patients will be expected to meet their financial responsibilities. We will make every effort to work with each patient in determining the appropriate payment of hospital bills. This includes seeking coverage from insurers, government agencies or employers, as well as arranging personal credit or qualifying for Charity Care Programs.
If you are scheduled for a surgical procedure and do not have hospital insurance, you will be asked to pay a deposit of 50% of the estimated charges or establish a payment agreement with the Credit and Collection Department prior to your admission. Non-covered services, such as cosmetic surgery, require 100% payment prior to admission.

If you have any questions about estimated charges for short procedures, please call our Patient Access Department. If you have questions about your bill or establishing a payment plan, call our Credit Office at (717) 230-3717.

Insurance Cards and Forms

Having your insurance information readily available will facilitate processing your admission and billing questions. During your hospital stay, if Patient Access did not get copies of your insurance cards at Pre-admission testing or Admission, please provide them with the information in order to avoid billing problems.

It is important for all patients to sign numerous documents. Insurance regulations dictate that certain forms be signed for each admission for payment to be made.