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Your Care Team

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Your Caregivers

An experienced team of PinnacleHealth professionals—nurses, doctors, medical residents, dietitians, housekeepers, volunteers, social work representatives, patient representatives, chaplains, lab and x-ray technicians, and others—will help care for you while you are here depending on your individual needs. While most of our staff wear colorful uniforms, you can identify all PinnacleHealth personnel by the identification badges they wear.
 
When you arrive in your room, a nurse and doctor will ask you several questions to help the staff give you the best possible care. If you didn’t sign consent forms upon admission, you will be asked to sign them after you are in your room. Doctors may give you a physical examination to complete your medical history.

Communicating With Our Staff

At PinnacleHealth, we are committed to providing you with quality care. We also understand that at times the amount and type of information that you receive can be overwhelming and complicated. In order to help you and your family, we are providing the following suggestions:
 
Primary Contact—Choose a family member or friend to be the primary contact person for your care. The person should feel free to introduce him/herself to your caregivers. Also, please give the person’s name and phone number to your nurse. It will be placed on your chart so that all your caregivers have access to this information. If this person changes throughout your stay, please inform your nurse.Questions—As you think of questions regarding your care, write them down. This will help you to remember them when your physician or nurse visits. Pages have been added at the back of the handbook for your notes.

Physician Contact

Your “attending” doctor is responsible for your overall care while in the hospital. Your doctor or associate will examine you and discuss your plan of care. The doctor writes “orders” for the staff to follow. Doctor’s orders include the type of food you are allowed to eat, the medicine you are given, tests to be performed and whether you may sit in a chair or need to rest in bed.Your doctor may ask a specialist/consultant to examine you to help determine your course of treatment. These consultants write orders specific to their area of expertise. For example, a cardiologist would write orders relating to the treatment of your heart. Physicians do not always visit the hospital at the same time each day. If you or your family need to speak to your physician, please call the physician’s office.Your nurse can provide information about your plan of care, medications and will explain procedures and tests to you. Your physician(s) can provide information about your diagnosis, test results, length of stay, prognosis, and informed consent procedures.If at any time during your stay, you have questions or concerns, please do not hesitate to share them with your nurse. The Nurse Manager is also available to discuss your concerns. The nursing supervisor and patient representative are available by dialing the hospital operator.

Foreign Language Bank

We maintain a directory of interpreters in many languages. To arrange for an interpreter, ask your nurse.

Understanding and Planning Your Care

One of your most important rights is to make informed decisions about the medications, treatments, procedures or surgeries you will receive. Your physicians and nurses will explain any special treatments you might need. You can choose to accept or refuse services. These treatment decisions must be made with your physicians. If you have other concerns or problems regarding your hospital care, please ask to speak to the nurse manager or the patient representative.