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For Medical Professionals > The Journey to Excellence

The Journey to Excellence

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Recently we embarked on a Journey to Excellence through which each employee is working to create a new, invigorated culture. The Journey to Excellence promotes renewed passion for providing our patients with the best possible care.

PinnacleHealth’s mission is to maintain and improve the health and quality of life for all the people of central Pennsylvania. We continually look for opportunities for improvement, growth and consistency of care.

To bring focus to our mission, we have committed to the following strategic pillars: commitment to people, service, quality, growth and community.


Pillar 1: People

  • Implement physician recruitment plan
  • Make the system easier to access and navigate
  • Increase electronic connectivity with physicians and practices
  • Ensure a strong and effective management team
  • Ensure an engaged workforce
  • Ensure the supply of talent meets organizational requirements

Pillar 2: Service

  • Enhance the patient experience by hardwiring service excellence

Pillar 3: Quality

  • Provide a safe environment of care and eliminate hospital acquired infections and injuries.
  • Perform at top 10 percent nationally in delivery of care.

Pillar 4: Growth

  • Continue major service line growth planning
  • Purse the Medical Home Model
  • Develop long range campus development plans
  • Become the physician partner of choice

Pillar 5: Finance

  • Achieve focused strategic growth through continued revenue enhancement

Pillar 6: Community

  • Support transparency in dissemination of information related to PinnacleHealth
  • Provide leadership in improving health and wellness.
  • Create an environment that supports accessibility and consideration of patient/family needs