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Mission Vision Values

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PinnacleHealth is a nonprofit, charitable organization committed to providing the best healthcare possible. 

Our Mission

PinnacleHealth is a charitable organization dedicated to maintaining and improving the health and quality of life for all the people of central Pennsylvania.

Our Vision

PinnacleHealth will be the most caring, innovative, disciplined and trusted health system in central Pennsylvania.

Our Values

  • Concern … for the total well-being of people in our community and our PinnacleHealth family
  • Professionalism … in dealing with our customers and each other
  • Respect … for individual dignity and for the needs, talents and differences of others
  • Charity … toward others and from others
  • Collaboration … with and through our employees, affiliated physicians, and other health providers and organizations
  • Satisfaction … for those who entrust us with their care and for ourselves in fulfilling our mission
  • Accountability … for the quality of care and the appropriate use of community resources
  • Safety … in each act of care for our patients, our staff and our community and the design of the environment in which we work. 


What is mission effectiveness?

Mission effectiveness defines “how well” we execute our mission and the impact of our mission on the community.
PinnacleHealth’s mission “to maintain and improve the health and quality of life for all the people of central Pennsylvania” serves as the driver for a system- and community-wide approach to improve mission effectiveness and sustainability, promote community health, and mobilize community partners to play a collaborative role in addressing community needs and health priorities. PinnacleHealth’s mission serves to inspire the organization, delineate its purpose and scope, define its character and uniqueness, and articulate its values. 

Objectives of Mission Effectiveness:

  • Encourage executive and board involvement with promotion of PinnacleHealth’s mission and accountability for community health
  • Ensure that all business and clinical programs and services delivered by PinnacleHealth are consistent with the PinnacleHealth mission, accessible to everyone, and aligned with its strategic plan and community benefit programs
  • Reinforce a culture of “corporate citizenship” within PinnacleHealth to drive community awareness and education
  • Advance strategic alliances, collaboration and resource-alignment with other not-for-profit organizations throughout the community and region