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Cultural Diversity

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Each year, PinnacleHealth provides services to more than a half million patients of many nationalities, ethnic backgrounds and cultures. The employees of our organization also reflect the multi-racial, multi-cultural, multi-ethnic community that we serve.

History

The Cultural Diversity Committee was formed in 1999 to assist in creating an environment in which a diverse population as well as a diverse staff could find welcome in our organization. The goals of the committee include expanding relationships with people of different cultures in the community and the organization and encouraging behavior that is culturally sensitive and free from prejudice within the system. The committee was structured to include members who are representative of the various departments and services within PinnacleHealth, as well as to reflect our diversity.

Accomplishments

In its short existence, the Cultural Diversity Committee has been able to develop and introduce a number of offerings that impact on our cultural awareness and our relationships with each other and the community. The following are just some examples:
  • Culturally and ethnically diverse staff have represented PinnacleHealth at community events to demonstrate our commitment to diversity (e.g., First Fridays, the Onganzi Fair, Hispanic Heritage month celebrations)
  • Recruiters from Human Resources have been attending recruiting fairs and job fairs that focus on diverse or minority populations to demonstrate PinnacleHealth's commitment to diversity.
  • Cultural diversity training has been introduced as part of the Leadership Training Series.
  • Articles on various topics, including cultural observances and special events are regularly published in employee newsletters
  • Cultural diversity training has been included as a segment of new employee orientation
  • A self-study module of the cultural diversity portion of new employee orientation has been developed. This resource includes the video Diversity: Food for Thought along with supporting materials that would be a helpful resource for staff education.
  • Current educational resources, such as books and videos, are being identified, and will be expanded, with the assistance of library services in order to provide a basic library of resources that will assist us in providing culturally competent healthcare services.
  • Monthly "Situation and Solution" scenarios related to diversity are published in to the Point. Four of these have been published to date: Language; deafness; food preferences/requirements and patient population profiles.
  • A cultural diversity site has been developed on the PinnacleHealth Intranet home page, where events, calendars and other facts related to cultural diversity are made available to staff.