ServicesLocations & DirectionsPatients & VisitorsHealth ResourcesCareersContact UsFind a Doctor
About Us > About PinnacleHealth > The Journey to Excellence
A A A| Email | | Share

The Journey to Excellence

Our Journey to Excellence program fosters passion for providing our patients with the best possible care. 

PinnacleHealth’s mission is to maintain and improve the health and quality of life for all people in central Pennsylvania. We continually look for opportunities to improve and grow and to enhance our consistency of care.

To bring focus to our mission, we have committed to the following strategic pillars:

Pillar 1: People

  • Implement our physician recruitment plan
  • Make our health system easier to access and navigate
  • Improve electronic connectivity with physicians and practices
  • Ensure a strong and effective management team
  • Ensure an engaged workforce
  • Ensure the supply of talent meets organizational requirements

Pillar 2: Service

  • Enhance the patient experience through service excellence

Pillar 3: Quality

  • Provide a safe environment and eliminate hospital-acquired infections and injuries
  • Perform in the top 10 percent nationally in delivery of care

Pillar 4: Growth

  • Continue major service line growth planning
  • Develop the Medical Home Model
  • Develop long-range campus development plans
  • Become the physician partner of choice

Pillar 5: Finance

  • Achieve focused strategic growth through continued revenue enhancement

Pillar 6: Community

  • Support transparency in dissemination of information related to PinnacleHealth
  • Provide leadership in improving health and wellness
Create an environment that supports accessibility and consideration of patient/family needs