At PinnacleHealth, we are dedicated to providing our patients and their famlies with an exceptional healthcare experience. It is our goal to greet you with a smile, introduce ourselves and explain things clearly, listen carefully to your questions or concerns, treat you with courtesy and respect, and be responsive to your needs. As you leave our facility, we want you to feel that our PinnacleHealth team valued you as our customer.
Your feedback is extremely important to us. Patients who receive care in our hospitals are randomly sampled to receive the HCAHPS (Hospital Experience Survey). Information from this survey is used to identify areas of opportunity to improve and to recognize our successes. We want to know how you rated your hospital experience and whether or not you would recommend us to your family and friends. Nothing is more fulfilling to our staff than knowing that we exceeded your expectations!
The most recent results of the Hospital Experience Survey are provided below. If you have any questions about our patient satisfaction initiatives, or, you would like to talk to us about your stay, please feel free to contact the Customer Relations Department at (717) 782-550.
Our HCAHPS scores continue to improve each month and with our new, focused culture of care, Journey to Excellence, you will see continued improvements as we are committed to excellence in meeting all of our patients needs to the highest level of quality and service.